Terms of service


General Terms and Conditions with Customer Information

Table of Contents

  1. Scope
  2. Conclusion of the Contract
  3. Right of Withdrawal
  4. Prices and Payment Terms
  5. Delivery and Shipping Terms
  6. Contract Duration and Termination for Subscription Contracts
  7. Reservation of Title
  8. Liability for Defects (Warranty)
  9. Liability for Damages and Reimbursement of Expenses
  10. Redemption of Promotional Vouchers
  11. Redemption of Gift Vouchers
  12. Steiger Naturals App
  13. WhatsApp Usage
  14. Applicable Law
  15. Place of Jurisdiction
  16. Alternative Dispute Resolution

1) Scope

1.1 These General Terms and Conditions (hereinafter "GTC") of IPD Produktentwicklung und Handel GmbH (hereinafter "Seller") apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter "Customer") concludes with the Seller regarding the goods presented by the Seller in their online shop. The inclusion of the Customer's own terms is hereby objected to, unless otherwise agreed.

1.2 For contracts on the delivery of vouchers, these GTC shall apply accordingly, unless expressly provided otherwise.

1.3 A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity. An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

1.4 The subject of the contract may – depending on the Seller's product description – be both the purchase of goods by means of a one-time delivery and the purchase of goods by means of a permanent delivery (hereinafter "Subscription Contract"). In the case of a Subscription Contract, the Seller undertakes to deliver the goods contractually owed to the Customer for the duration of the agreed contract period at the contractually agreed time intervals.

2) Conclusion of the Contract

2.1 The product descriptions contained in the Seller's online shop do not constitute binding offers on the part of the Seller, but serve to enable the Customer to submit a binding offer.

2.2 The Customer can submit the offer via the online order form integrated into the Seller's online shop. In doing so, after placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contractual offer with regard to the goods contained in the shopping cart by clicking the button concluding the ordering process. Furthermore, the Customer can also submit the offer to the Seller by telephone.

2.3 The Seller may accept the Customer's offer within five days,

  • by sending the Customer a written order confirmation or an order confirmation in text form (fax or email), whereby receipt of the order confirmation by the Customer is decisive, or
  • by delivering the ordered goods to the Customer, whereby receipt of the goods by the Customer is decisive, or
  • by requesting payment from the Customer after they have placed their order.


If several of the aforementioned alternatives are present, the contract is concluded at the time at which one of the aforementioned alternatives first occurs. The deadline for accepting the offer begins on the day after the Customer sends the offer and ends with the expiry of the fifth day following the sending of the offer. If the Seller does not accept the Customer's offer within the aforementioned period, this shall be deemed a rejection of the offer with the consequence that the Customer is no longer bound by their declaration of intent.

2.4 When selecting a payment method offered by PayPal, payment processing is carried out via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), under the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or – if the Customer does not have a PayPal account – under the Terms for Payments without a PayPal Account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the Customer pays by means of a payment method offered by PayPal that can be selected in the online ordering process, the Seller hereby declares acceptance of the Customer's offer at the time the Customer clicks the button concluding the ordering process.

2.5 When submitting an offer via the Seller's online order form, the contract text is stored by the Seller after conclusion of the contract and transmitted to the Customer in text form (e.g. email, fax or letter) after they have sent their order. The Seller will not make the contract text accessible beyond this. If the Customer has set up a user account in the Seller's online shop before sending their order, the order data will be archived on the Seller's website and can be accessed by the Customer free of charge via their password-protected user account, providing the corresponding login data.

2.6 Before submitting the order via the Seller's online order form, the Customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the browser's magnification function, with the help of which the display on the screen is enlarged. The Customer can correct their entries within the framework of the electronic ordering process using the usual keyboard and mouse functions until they click the button concluding the ordering process.

2.7 Only the German language is available for the conclusion of the contract.

2.8 Order processing and contact generally take place via email and automated order processing. The Customer must ensure that the email address provided by them for order processing is correct so that the emails sent by the Seller can be received at this address. In particular, when using SPAM filters, the Customer must ensure that all emails sent by the Seller or by third parties commissioned by the Seller with order processing can be delivered.

3) Right of Withdrawal

3.1 Consumers are generally entitled to a right of withdrawal.

3.2 Further information on the right of withdrawal can be found in the Seller's withdrawal instructions.

3.3 Pursuant to Section 312g (2) No. 3 of the German Civil Code (BGB), the right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

3.4 Pursuant to Section 356 (5) BGB, the right of withdrawal expires for "digital content", e.g. e-books. Whether this data is completely downloaded, stored and subsequently made visible or already made visible in real time during the download is irrelevant.

3.5 For orders to Switzerland, all products are excluded from exchange and cannot be returned. These are shipped from our location in Switzerland.

4) Prices and Payment Terms

4.1 Unless otherwise stated in the Seller's product description, the prices indicated are total prices that include statutory value added tax. Any additional delivery and shipping costs are indicated separately in the respective product description.

4.2 For deliveries to countries outside the European Union, additional costs may be incurred in individual cases for which the Seller is not responsible and which are to be borne by the Customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may also be incurred in relation to the transfer of money if delivery is not made to a country outside the European Union, but the Customer makes payment from a country outside the European Union.

4.3 The payment option(s) will be communicated to the Customer in the Seller's online shop.

4.4 When paying via KLARNA (invoice, instalment purchase, pay now), Bancontact or iDEAL, payment processing takes place via the payment service provider Mollie BV, Keizersgracht 313, 1016 EE Amsterdam, Netherlands (hereinafter "Mollie"), to whom we pass on the information you provide during the ordering process together with the information about your order in accordance with Art. 6 (1) (b) GDPR. Mollie is a licensed payment institution within the meaning of Directive 2007/64/EC and is regulated and supervised by the Dutch Central Bank (DNB). Your data will only be passed on for the purpose of payment processing with the payment service provider Mollie and only insofar as this is necessary. You will find further information on Mollie's data protection regulations at the following internet address: https://www.mollie.com/de/privacy.

Klarna Invoice: The Klarna invoice terms for the United Kingdom can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/invoice; the terms for the option to extend the payment due date can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/due_date_extension.

Klarna Pay Now (Sofortüberweisung): Details on payment by Sofortüberweisung can be found at the following link: https://www.klarna.com/sofort/

4.5 Klarna UK Financial Promotion Disclosure (applies to customers in the United Kingdom): Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

4.6 The payment method "Bancontact" is only available for customers from Belgium. After placing the order, you will be redirected to the website of the online provider Bancontact. In order to pay the invoice amount via Bancontact, you must have an online banking account activated for participation in Bancontact with a PIN/TAN procedure, identify yourself accordingly and confirm the payment instruction to us. Further information will be provided during the ordering process. The payment transaction is carried out immediately afterwards by Bancontact and your account is debited. The payment is processed via the payment provider Mollie B.V.

4.7 The payment method "iDEAL" is only available for customers from the Netherlands. After placing the order, you will be redirected to the website of the online provider iDeal. In order to pay the invoice amount via iDeal, you must have an online banking account activated for participation in iDeal with a PIN/TAN procedure, identify yourself accordingly and confirm the payment instruction to us. Further information will be provided during the ordering process. The payment transaction is carried out immediately afterwards by iDeal and your account is debited. The payment is processed via the payment provider Mollie B.V.

4.8 When selecting the payment method Credit Card via Stripe, the invoice amount is due immediately upon conclusion of the contract. Payment processing is carried out by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter: "Stripe"). Stripe reserves the right to carry out a credit check and to reject this payment method in the event of a negative credit check.

4.9 When selecting a payment method offered via "PayPal" / "PayPal Checkout", payment processing is carried out by the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The individual payment methods via "PayPal" will be displayed under a correspondingly labelled button on our website and in the online ordering process. For payment processing, "PayPal" may use other payment services; insofar as special payment conditions apply for this, you will be informed of these separately. You can find further information on "PayPal" at https://www.paypal.com/de/webapps/mpp/ua/legalhub-full.

4.10 If prepayment by bank transfer is agreed, payment is due immediately after conclusion of the contract, unless the parties have agreed a later due date. We reserve the right to cancel the order after 7 working days if no payment has been received by then.

5) Delivery and Shipping Terms

5.1 The delivery of goods is made by dispatch to the delivery address specified by the Customer, unless otherwise agreed. The delivery address specified in the Seller's order processing is decisive for the processing of the transaction.

5.2 If delivery of the goods fails for reasons for which the Customer is responsible, the Customer shall bear the reasonable costs incurred by the Seller as a result. This does not apply with regard to the costs of dispatch if the Customer effectively exercises their right of withdrawal. With regard to the return costs in the event of an effective exercise of the right of withdrawal by the Customer, the regulation made in the Seller's withdrawal instructions shall apply.

Further information on delivery and shipping conditions: https://steiger-naturals.de/policies/shipping-policy

5.3 Self-collection is not possible for logistical reasons.

5.4 Vouchers are provided to the Customer as follows:

  • by email
  • by post

6) Contract Duration and Termination for Subscription Contracts

6.1 A subscription can only be concluded for a single product. It is not possible to take out a subscription for product sets.

6.2 Minimum term and termination: The subscription has a minimum term of three (3) months. After expiry of this minimum term, the subscription can be terminated monthly. The termination must be made at least fourteen (14) days before the next delivery date in the customer area: https://steiger-naturals.de/apps/my-subscriptions

6.3 Right of withdrawal: Consumers have the right to withdraw from this contract within fourteen (14) days without giving reasons. The withdrawal period is fourteen (14) days from the day of conclusion of the contract. To exercise your right of withdrawal, please refer to the withdrawal terms at the following link: https://steiger-naturals.de/pages/widerrufsrecht

6.4 Renewal of a subscription: After cancelling a subscription for a specific product, it is not possible to take out a subscription for the same product again. However, a subscription for another product can be taken out at any time.

6.5 Dispatch and delivery: The subscribed product is dispatched monthly, on the day of the month on which the order was originally placed. Shipping is free for all subscriptions.

6.6 Changes to the subscription terms: We reserve the right to change these subscription terms at any time. Changes will be communicated to you in good time and will not come into force before the expiry of the notice period. If you do not agree with the changed terms, you have the right to terminate your subscription at the end of the following month. In addition, we reserve the right to terminate the subscription contract at any time without giving reasons. In such a case, payments already made for the period after termination will be refunded.

6.7 Payment terms: Payment for subscriptions is only possible via PayPal and credit card. The amount due will be automatically debited from the selected means of payment. It is the Customer's responsibility to ensure that the selected means of payment has sufficient funds and that valid payment information is stored.

6.8 Contact: For questions, changes or cancellations of your subscription, you can contact our customer service at any time: • Email: abo@steiger-naturals.de By concluding a subscription, you accept the above terms and undertake to pay the amounts due on time.

7) Reservation of Title

If the Seller makes advance performance, they reserve title to the delivered goods until the purchase price owed has been paid in full.

8) Liability for Defects (Warranty)

8.1 If the purchased item is defective, the provisions of the statutory liability for defects shall apply.

8.2 If the Customer acts as a consumer, they are requested to complain to the deliverer about delivered goods with obvious transport damage and to inform the Seller of this. If the Customer fails to do so, this has no effect on their statutory or contractual claims for defects.

8.2.2 If a defect exists, we are entitled to determine the type of subsequent performance, taking into account the nature of the defect and the legitimate interests of the Customer. Subsequent performance shall be deemed to have failed in the case of these contracts after the third unsuccessful attempt. This clause does not apply in the case of recourse pursuant to Section 478 BGB.

8.2.3 In the case of subsequent performance for defects, we are only obliged to bear the necessary expenses, in particular transport, travel, labour and material costs, insofar as these are not increased by the fact that the item was taken to a place other than the Customer's registered office or commercial establishment to which delivery was made. This clause does not apply in the case of recourse pursuant to Section 478 BGB.

8.2.4 The Customer's claims for defects, including claims for damages, become statute-barred after one year. This does not apply in the case of recourse pursuant to Section 478 BGB, nor in the cases of Sections 438 (1) No. 2 BGB and 634a (1) No. 2 BGB. This also does not apply to claims for damages for injury to life, body or health or for a grossly negligent or intentional breach of duty by us or our vicarious agents.

9) Liability for Damages and Reimbursement of Expenses

9.1 If you are a consumer, we are liable for damages in accordance with the statutory provisions.

9.2 If you place your order with us as an entrepreneur, the following applies in the case of our contractual liability for damages pursuant to clauses 9.2 to 9.7:

9.2.1 Insofar as the claims are based on an intentional or grossly negligent breach of duty by us, our representatives or our vicarious agents, we are liable for damages in accordance with the statutory provisions.

9.2.2 Insofar as we or our representatives or vicarious agents have slightly negligently breached an obligation, the fulfilment of which makes the proper performance of the contract possible in the first place, the breach of which jeopardises the achievement of the purpose of the contract and on the observance of which the Customer regularly relies, liability is limited to the foreseeable, typically occurring damage.

9.2.3 Unless otherwise stipulated in clauses 9.2.1 and 9.2.2, our liability for damages is excluded. The same applies insofar as claims of recourse are asserted against us as a supplier pursuant to Section 478 BGB.

9.3 The exclusions and limitations of liability under clause 9.2 also apply to other claims, in particular tortious claims or claims for reimbursement of futile expenses instead of performance.

9.4 The exclusions and limitations of liability under clause 9.2 do not apply to any claims pursuant to Sections 1, 4 of the Product Liability Act or for culpable injury to life, body or health. They also do not apply insofar as we have assumed a guarantee for the condition of our goods or a performance result or a procurement risk and the guarantee event has occurred or the procurement risk has materialised.

9.5 Unless the limitation of liability pursuant to clause 9.2 applies to claims arising from manufacturer's liability pursuant to Section 823 BGB, our liability is limited to the indemnity payment of the insurance. To the extent that this does not apply or does not apply in full, we are liable up to the amount of the sum insured. This clause does not apply in the case of culpable injury to life, body or health.

9.6 Insofar as our liability is excluded or limited, this also applies to the personal liability of our employees, workers, staff, representatives and vicarious agents.

9.7 A reversal of the burden of proof is not associated with the above provisions.

10) Redemption of Promotional Vouchers

10.1 Vouchers which are issued free of charge by the Seller within the framework of promotional campaigns with a specific period of validity and which cannot be purchased by the Customer (hereinafter "Promotional Vouchers") can only be redeemed in the Seller's online shop and only within the specified period.

10.2 Individual products may be excluded from the voucher promotion if a corresponding restriction arises from the content of the Promotional Voucher.

10.3 Promotional Vouchers can only be redeemed before completion of the ordering process. Subsequent offsetting is not possible.

10.4 Only one Promotional Voucher can be redeemed per order.

10.5 The value of the goods must correspond to at least the amount of the Promotional Voucher. Any remaining balance will not be refunded by the Seller.

10.6 If the value of the Promotional Voucher is not sufficient to cover the order, one of the other payment methods offered by the Seller can be selected to settle the difference.

10.7 The balance of a Promotional Voucher is neither paid out in cash nor does it bear interest.

10.8 The Promotional Voucher will not be refunded if the Customer returns the goods paid for in whole or in part with the Promotional Voucher within the framework of their statutory right of withdrawal.

10.9 For offers with promotion-related items (e.g. "1+1"), the Customer receives one product free of charge with their purchase. If the Customer exercises their right of withdrawal and returns the purchased goods, they must also return the promotion-related item. Alternatively, they may keep the item and will be invoiced for the purchase price. We reserve the right to invoice the non-returned item if it is not returned with the purchased goods.

10.10 The Promotional Voucher is transferable. The Seller may perform with discharging effect to the respective holder who redeems the Promotional Voucher in the Seller's online shop. This does not apply if the Seller has knowledge or grossly negligent ignorance of the non-entitlement, legal incapacity or lack of representation authority of the respective holder.

11) Redemption of Gift Vouchers

11.1 Vouchers that can be purchased via the Seller's online shop (hereinafter "Gift Vouchers") can only be redeemed in the Seller's online shop, unless otherwise stated on the voucher.

11.2 Gift Vouchers and remaining balances of Gift Vouchers can be redeemed until the end of the third year after the year of voucher purchase. Remaining balances will be credited to the Customer until the expiry date.

11.3 Gift Vouchers can only be redeemed before completion of the ordering process. Subsequent offsetting is not possible.

11.4 Only one Gift Voucher can be redeemed per order.

11.5 Gift Vouchers can only be used for the purchase of goods and not for the purchase of further Gift Vouchers.

11.6 If the value of the Gift Voucher is not sufficient to cover the order, one of the other payment methods offered by the Seller can be selected to settle the difference.

11.7 The balance of a Gift Voucher is neither paid out in cash nor does it bear interest.

11.8 The Gift Voucher is intended for use only by the person named on it. Transfer of the Gift Voucher to third parties is excluded. The Seller is entitled, but not obliged, to check the substantive entitlement of the respective voucher holder.

12) Steiger Naturals APP

12.1 The app is provided by IPD Produktentwicklung und Handel GmbH (hereinafter "Provider" or "we"). By using the app, you agree to these GTC.
Android Download Link:
https://play.google.com/store/apps/details?id=co.shopney.steigernaturals&pcampaignid=web_share Apple
Download Link:
https://apps.apple.com/app/steiger-naturals/id6468945445

In the app, our customers receive special offers which can only be redeemed via the app. Customers who do not use the app are not entitled to these.

12.2 Registration is required to use the app. You must be of legal age to register. You are obliged to provide correct and complete information when registering. You are responsible for the security of your password and may not pass it on to third parties. You may not transfer your user account to third parties and are responsible for all activities in your account.

12.3 In the app, our customers receive special offers which can only be redeemed via the app. Customers who do not use the app are not entitled to these.

12.4 By activating push notifications, customers can receive exclusive offers and be informed about the availability of products. Push notifications can be revoked by the Customer at any time in the smartphone settings.

12.5 The app enables customers to purchase products and services via the internet. The Provider may change or extend the services of the app at any time.

12.6 The same contract and withdrawal policies apply as for a purchase directly in the online shop.

13) WhatsApp Usage

13.1 WhatsApp is a messaging platform provided by WhatsApp Inc. IPD Produktentwicklung und Handel GmbH fully complies with the WhatsApp Business usage guidelines and uses the platform only for communication regarding customer support requests and for relevant and useful advertising purposes.

 

13.2 Before the Customer receives advertising messages, express consent is obtained via double opt-in. The Customer also has the option to unsubscribe directly in WhatsApp via opt-out.

13.3 IPD Produktentwicklung und Handel GmbH is solely responsible for the content sent.

14) Applicable Law

The law of the Federal Republic of Germany shall apply to all legal relationships of the parties, excluding the laws on the international purchase of movable goods. For consumers, this choice of law shall only apply insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.

15) Place of Jurisdiction

If the Customer acts as a merchant, legal entity under public law or special fund under public law with its registered office in the territory of the Federal Republic of Germany, the Seller's place of business shall be the exclusive place of jurisdiction for all disputes arising from this contract. If the Customer has their registered office outside the territory of the Federal Republic of Germany, the Seller's place of business shall be the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the Customer's professional or commercial activity. However, in the above cases, the Seller is always entitled to bring an action at the Customer's place of business.

16) Alternative Dispute Resolution

The Seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.


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